C3 Innovations CC One for your Contact Centre

For effective call centres, modernising business processes and platforms to support an omnichannel customer experience is a key differentiator to drive better business results. For organisations seeking to seamlessly and cost-effectively modernise their call centres, there really is no other well rounded solution than C3 Innovations CC One for feature set. C3 takes a market leading approach to meeting customers needs offering a number of market leading options from Broadsoft so we have something for any size business environment.

C3 Innovations provides you everything you need to create a great customer experience through highly scalable and flexible contact centre virtualisation. With C3, creating a powerful, virtualised customer engagement environment to route any customer interaction across your departments, teams, and locations, is easy. This is underpinned through exceptional Workforce Optimisation, including planning, scheduling, and managing your people across your company. Multi-channel Interaction Management to remedy Multi-channel touch points, which have greatly complicated the end-to-end customer journey. The C3 Customer Experience is unique in its ability to ensure consistent Omnichannel customer experiences at every digital touchpoint and channel. The platform preserves context and history across interactions, smoothing out the conversation as customers transition between channels. C3 supports multiple digital channels, including web (email, forms, chat, WebRTC, social media) and mobile (SMS/MMS messaging, self-service, apps) to deliver consistent experiences regardless of the channels.

Why C3 Innovations CC One for Contact Centre?

A key requirement of any mission critical application. Our design consultants will assist you in aligning the type of design and deployment that will meet your key business drivers.
Many of the offers in todays Contact Centre Platform market are expense to set up and expensive to run with large professional service costs for every post deployment change. C3’s CC One is the solution of choice to combat these two areas of expense. The platform is ideal for enterprise scale call centres and the envy of your moderate contact centre operations Manager due primarily to the extensive feature set and integration but also because of the minor set up costs and minimal on-going support costs.
Your applications are there to support your business, not the other way around. With a feature rich platform that will grow with your business you will never be hamstrung, but instead always supported for growth. Analytics Driven Contact Centre in the Cloud delivering on Omni-channel engagement, UC&C, Predictive Analysis-based Routing and an Embedded Salesforce App just to name a few.

Cost Effective

Cost Effective

Historically the Genesys Contact Centre Platform was the solution of choice for corporate and enterprise scale call centres and the envy of your moderate contact centre Operations Manager due primarily to exceptional feature set but large set up and on-going costs. This is a thing of the past when dealing with C3 Innovations CC One where you get the feature set and we pay the hardware set up costs to provide you with a simple license based pricing model to meet all your needs without compromise.

Just let us know what it is you are looking for and we will deliver the solution to meet your requirements and your budget.

Feature Rich

C3 Innovations CC One offers a tremendous range of features and bespoke configuration options to meet the needs of all businesses. With extensive integration options, WFO, Omnichannel desktop, Voice Response, Social media communication, extensive Analytics and reporting functionality. No matter what your other core applications, C3 CC One can work with them in a seamless fashion.

C3 Innovations’ CC One solution is fast becoming known as the “Analytics-Driven Contact Center” that has real and substantial impact on optimising outcomes.

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Maintenance, Training and Support

Many of the platform options in the market today come with costly upgrades and maintenance charges. At C3 we believe in open transparency so maintenance and customer support is all included in the pricing structure initially presented.

With any new platform the first challenge is to leverage your new asset to get the very most out of your investment. To ensure a fast and effective uptake C3 will provide training prior to delivery, during the delivery and constantly throughout the life of the service for all staff on the platform and it’s features.

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Stability and Reliability

In the Service Industry few things are as important to a business as the stability and reliability of your core applications. The C3 solutions have a reputation for being a strong point and when combining cloud based redundancy with diverse carrier network infrastructure we provide our customers with a risk mitigation strategy that delivers reassurance time and time again.

No one platform offers the range and bespoke configuration like that of C3’s CC One. With the extensive integration options, WFO, Omnichannel desktop, Intelligent Voice Response, extensive Analytics and reporting functionality the C3 customer experience provides a level of management and control that is essential for todays’ contact centre to stay competitive in their chosen market.

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Customer Experience Innovation

Innovating the customer experience while taking advantage of improved business processes is the ideal approach to contact centre modernisation. It provides a lasting foundation for achieving optimal customer experiences at the lowest cost of operations. Breaking down the organisational silos and removing technology constraints of legacy infrastructure enables you to deliver consistent experiences at every touchpoint and across all channels of the customer journey. It also enables you to stay competitive in any market you serve.

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Opperational Efficieny Gains

Ensuring your company has sufficient contact centre staff properly trained to handle a wide range of customer interactions has never been more challenging. But now you can ensure that each customer is reaching the most appropriate agent. More and more companies like yours are virtualising contact centres to fully utilise their most important asset – their people.

C3 offers you everything you need to create a great customer experience through highly scalable and flexible contact centre virtualisation. With C3 Innovations, creating a powerful, virtualised customer engagement environment to route any customer interaction across your departments, teams, and locations, is easy. This is underpinned through Workforce Optimisation, including planning, scheduling, and managing your people across your company.